Business Process Management

deutsch | english | imprint

VIEWPOINT

It is the details that, taken together, make the difference. You can expect from us benefit-focused work, carried out with commitment, which addresses your objectives without any detours. Including all the details.

Modern companies build on flexible and cost-effective projects to realise challenging objectives. For this purpose, your pinpoint application of external resources serve to limit the duration of a project and opens up new perspectives with know-how from outside. Repeated use of services brought in as needed from elsewhere guarantees the best results without the need to keep internal staff capacities free.

Project work means continuously expanding your own experience base in a permanently changing environment. New ideas guarantee elegant solutions, combined with great benefits. Project work means co-operation amongst partners. With repeated co-operation, a long-term relationship of trust develops which can point up concealed and rational possibilities almost without effort.

With time, an unspoken self-evidency emerges from the details – which still make the difference.

lars ackermann

diplom-wirtschaftsingenieur (fh)


rebhuhnweg 1

58454 witten

germany


la@ackermann-consulting.de

office . mobile:

+49 (2302) 983 95 37

whatsapp:

+491751244231


profile:

https://ackermann-consulting.de

linkedin:

https://goo.gl/3Kutmy

xing:

https://goo.gl/QW5T60


PROFILE

BUSINESS PROCESS MANAGEMENT (BPM) | CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Certified “Lead System Architect” (LSA) Pegasystems. Process identification, design and implementation using Pega7 platform and Pega applications. Analysis and design by means of tools and methods from the SOA, BPMN, UML, ERM, OOP fields.


ENTERPRISE ARCHITECT

Requirements analysis and designing of complex architectures in BPM and portal environments taking the aspects application integration, performance and scalability into account. Data analysis, definition of database structures, data conversion; data import and export. Extensive experience in the multilingual solutions field.


TECHNICAL CONSULTING | BUSINESS CONSULTING

Profound business management knowledge combined with a knowledge of technical processes and procedures. Experience and in depth understanding of industry specific standards and procedures in banking, insurance, telecommunication and health care. Technical documentation in English and German.

FURTHER AREAS OF EXPERTISE


  • Agile software methodology and Scrum
  • Pega methodology® and Direct Capture of Objectives (DCO)
  • System integration, Service Oriented Architecture (SOA)
  • Event Driven Architecture
  • Migration of legacy data and life data
  • Data transformation (ETL)
  • Portal systems
  • CMS | DMS
  • DevOps
  • Build and change management
  • Operation, Installation and Optimization
  • Coaching, workshops, training
  • Worldwide, „Off-Shore“ and „Near-Shore“

seventeen years of INFORMATION TECHNOLOGY EXPERTISE

  • Pega Platform, Pega7, PRPC 6, PRPC 5, Pega CRM, Pega CPM, Pega SFAi, Pega Sales Automation, Pega AES, Pega IAC
  • SOA, ERM, UML, OOA, OOD, OOP, BPMN, YAWL, Workflow-Nets
  • XML/XSLT, Web Services/SOAP/WSDL, JMS, MQ, MQTT, HTTP, TLS/SSL, JSON, HTML/CSS/JS/“Ajax“, FTP, SMTP
  • Weblogic, JBoss, Jakarta Tomcat Application Server, Apache Webserver and others
  • Signavio Process Editor, Eclipse, SQL Developer and others
  • OpenShift, Docker, Cloud Computing, VMWare Workstation, VMWare ESX
  • JEE/J2EE, Java, JSP, JNI, JUnit, Ant, Perl, PHP
  • AMQP, RabbitMQ, MQTT
  • SQL, MS SQL-Server, Oracle, mySQL, SQLite, PostgreSQL
  • Alfresco CMS, CSC VPMS, CMIS
  • Git, Jira, Mantis, Confluence, HP Quality Center and others
  • Digitale Signaturen, Code-Signing

continuously CERTIFIED in various areas

Pega Certified Professional Logo
  • BPMN METHOD AND STYLE Recertification 2017
  • Certified DCO ARCHITECT 2015, [Pega 7.1]
  • Certified SYSTEM ARCHITECT 2015, [Pega 7.1] Re-certification Pega7
  • Certified LEAD SYSTEM ARCHITECT 2014, [Pega PRPC 6.2]
  • BPMN PROFESSIONAL 2013
  • SCRUM MASTER I 2013
  • Certified CUSTOMER PROCESS MANAGEMENT ARCHITECT (CPM) 2012, [Pega PRPC 6.1, CPM 6]
  • Certified BUSINESS ARCHITECT 2012, [Pega PRPC 6.1]
  • Certified SENIOR SYSTEM ARCHITECT 2011, [Pega PRPC 5.5]
  • Certified METHODOLOGY BALCK BELT 2011, [Pega PRPC 6.1]
  • Certified SYSTEM ARCHITECT 2008, [Pega PRPC 5.5]


INDUSTRIES

BANKING AND INSURANCE

CRM, business processes, tender management, broker services, B2B services, product bundles, payments, tied agent services

TELECOMMUNICATIONS

Incoming Payments, Payment Matching, Payment Tracking, Order Processing and Decomposition

HEALTH CARE

CRM, partner management, bonus payments, system integration, knowledge management, portal systems

different COMPANIES in alphabetical order:

  • Allianz Deutschland AG (DE)
  • Allianz Suisse AG (CH)
  • Amadeus Data Processing (DE)
  • BKK Bundesverband (DE)
  • Commerzbank (DE)
  • Debeka a.G. (DE)
  • Deutsche Bank (ES, SG)
  • Deutsche Telekom AG (DE)
  • GE Money Bank (CH)
  • ING Bank (NL, HU)
  • Lloyds Banking Group (UK)
  • Matchbid AG (DE)
  • neopoly AG (DE)
  • NK Networks & Services (DE)
  • Parexel (DE)
  • Rabobank (NL)
  • SAP AG (DE)
  • Sapient (IN, DE)
  • sd&m AG (DE)
  • Siemens Betriebskrankenkasse (DE)
  • Super de Boer (NL)
  • Telekom Slovenija (SI)
  • ThyssenKrupp AG (DE)
  • Vodafone D2 GmbH (IN, DE)

CUSTOMERS in reverse chronological order:

  • Pegasystems GmbH (DE)
  • Hays AG (DE)
  • Pegasystems (USA, UK)
  • BEA Systems (DE, UK)
  • Plumtree Portal Software (UK)
  • SAP AG (DE)
  • Blum+Partner Lagertechnik GmbH (DE)
  • neopoly AG / neopoly GmbH (DE)
  • R²Consulting (DE)
  • Matchbid.com AG (DE)


PROJECTS

Amersfoort, Amsterdam, Bangalore, Barcelona, Berlin, Bochum, Bremen, Budapest, Cambridge/MA, Darmstadt, Dortmund, Düsseldorf, Edinburgh, Erding, Eschborn, Essen, Frankfurt, Friedrichshafen, Koblenz, Ljubliana, Maidenhead, Mannheim, München, Paris, Ratingen, Singapur, Sofia, St. Leon-Rot, Unterföhring, Utrecht, Walldorf, Warschau, Witten, Zürich

2017 2016

CRM / Broker Services, Insurance (DE)

Creation of a new platform for broker services enacting an event driven architecture. Scalability and cluster support through OpenShift/Docker. Eventually provide a layered solution for broker support, underwriter, tied agents.

  • Lead System Architect, Coach
  • Pega7
  • Docker / OpenShift
  • Event driven architecture, AMQP

2016

CRM / Sales Platform, Statutory Healthcare (DE)

Development of a new standard product for the German healthcare market based on Pega Sales Automation. Integration with an industry wide used back end system. Implementation of a customer specific layer on top of the standard product. Migration of legacy data.

  • Lead System Architect
  • Pega7
  • Pega Sales Automation (SFA)
  • Pega Statutory Health Care

2015

CRM / Broker Services, Insurance (CH)

Creation of a new platform for broker services based on Pega Sales Automation; aggregation of data warehouse information in the context of single brokers or tenders.

  • Lead System Architect, Consultant, Coach
  • Pega7
  • Pega Sales Automation (SFA)

2014 2013

BPM / Lead Management for Tied Agents, Insurance (DE)

Development of a new platform for enacting lead management processes on Pega. Migration of legacy data. Evaluation of Pega7 as strategic business process platform in the context of a complex SOA initiative.

  • Lead System Architect, Consulatnt, Coach
  • Pega 6.2
  • Pega7

2013

BPM Consulting Pegasystems PRPC / Banking (NL)

Upgrade support; an existing BPM application had to be upgraded to a new major version of Pegasystems PRPC.

  • Senior System Architect
  • Pega 6.2

2013

BPM Consulting Pegasystems PRPC / Banking (CH)

Assisting a leading system integrator in utilizing a Pegasystems CRM framework for the implementation of an application covering the consumer credit lifecycle with special regards to Swiss legal requirements.

  • Coach, Consultant, Senior System Architect
  • Pegasystems PRPC 6.1
  • Pegasystems CPM
  • Pegasystems NBB

2013

BPM Consulting Pegasystems PRPC / Insurance (DE)

Within a proof of concept, the utilization of PRPC as a base of a CRM platform had to be demonstrated. One key aspect was system integration via SOAP web services along with separation of core entity persistence and workflow objects.

  • Consultant, Senior System Architect, Coach
  • Pegasystems PRPC 6.1

2012

BPM Consulting Pegasystems PRPC, Banking (DE)

The customer requested support for the migration of a productive application up to the current version.

  • Senior System Architect
  • Pegasystems PRPC 6.1

2012 2011

BPM Consulting Pegasystems PRPC / Teleco (DE)

The transformation of required business objects starting at the order level down to hardware and network configuration and the full life cycle of those business objects had to be implemented in PRPC; within a SOA based environment and integratio nof multiple third party and legacy systems.

  • Pegasystems PRPC 6.1
  • Pegasystems Telco Framework
  • Lead System Architect

2011

BPM Consulting Pegasystems PRPC / Banking (ES, SG)

Implementation of a CPM solution for business client services. The inception took place in Spain, the implementation was made in co-operation with a partner of Pegasystems at Singapore.

  • Senior System Architect
  • Pegasystems PRPC 6.1
  • Pegasystems CPM

2011 2010

BPM Consulting Pegasystems PRPC / Banking, Insurance (NL/HU)

In this green field project, the customer redefines and re-engineers business processes that are to be implemented in PRPC. There are region and even country specific rules to be applied. The project requires to access data bases spawning across several applications.

  • Senior System Architect
  • Pegasystems PRPC 6.01
  • Alfresco CMS
  • CSC VPMS
  • AktuarLife

2010

BPM Consulting Pegasystems PRPC / Data Processing, Hosting (DE)

The customer has chosen PRPC for running their internal hardware implementation process. One main goal was the realization of a configurable dependency network ensuring consistency and correctness of hardware data related to business attributes, technical attributes and geographical attributes.

  • Senior System Architect
  • Pegasystems PRPC 5

2010

BPM Consulting Pegasystems PRPC / Insurance (UK)

The project covered the inception phase executed on behalf of a company of the Llodys Banking Group covered capturing of several business processes and their implementation as a Pegasystems PRPC solution.

  • Senior System Architect
  • Pegasystems PRPC 5

a brief overview of previous PROJECTS in the years 2000 .. 2010

2010

Evaluation Web Based CMS, Customization CMS (DE)

  • Consultant, Developer
  • PHP, [Perl], TSL/SSL

2009/ 2008

BPM Consulting Pegasystems PRPC / Telecommunication (DE)

  • Senior System Architect
  • Pegasystems PRPC 5
  • SAP Netweaver

2008/ 2007/ 2006

Consulting, operation, client-related modifications, training courses for BEA AquaLogic User Interaction / Germany, Europe, India (EU/IN)

  • Senior Consultant, Coach, Developer, Administrator
  • BEA Aqualogic User Interaction

2005/ 2006

Software logistics at SAP AG, Walldorf (DE)

  • Consultant, [Developer]
  • SAP internal build systems
  • SAP marketplace infrastructure
  • SAP DTR, SAP CBS, SAP CMS

2005/ 2004

Consulting, operation, client-related adaptations Plumtree Portal Software (EU)

  • Consultant, Developer, Administrator
  • Plumtree Portal

2004/ 2003

Software logistics at SAP AG, Walldorf (DE)

  • Consultant, [Developer]
  • SAP internal build systems

2002

UI-implementation for media companies in cooperation with neopoly AG (DE)

  • Developer, UI-Designer
  • PHP, Perl
  • Parallel Virtual Machines

2001

Design, development and operation of Internet projects in cooperation with neopoly AG (DE)

  • Developer, UI-Designer
  • PHP, Perl
  • Parallel Virtual Machines

2000

Document Management System, Content Management System (DE)

  • Consultant, Developer
  • MS Siteserver

2000

Internet Trading Platform Fastener Parts (DE)

  • Developer, UI-Designer
  • Perl, Java